The Power of Empathy
Justin Cullum2021-07-25T16:31:19+00:00Empathy has been the buzzword within the collection space for a while now. Regardless of the type of debt being collected, doing so in a manner in which consumers are treated professionally and courteously has become the norm. The COVID-19 pandemic has only increased the importance of empathy in collections, especially when collecting rent. This [...]